Refund policy

Refunds and Returns
To start a return, contact us at thealchemistsattic@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. We will notify you once we’ve received and inspected your return, and you’ll be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Damaged and Missing Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you never received your order, please contact us at thealchemistsattic@gmail.com or reach out to your shipping carrier so that the package can be found. If your order is still missing after taking these steps, please let us know so a refund can be issued.